Customer Portal Administrator Job at Checkpoint Systems, West Deptford, NJ

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  • Checkpoint Systems
  • West Deptford, NJ

Job Description

Customer Portal Administrator Location West Deptford, NJ :

The Customer Portal Admin position is responsible for updating and maintaining all customer portal and requests related to keeping the customer well informed of their requests.

Job Duties:

  • Ensures a high level of customer satisfaction by efficiently updating portal related activities (installation & remedial operations) for the customers.
  • Manages open service related activities on a daily basis to maintain timely delivery and activity completion.
  • Maintains ETA's and updates on customer's vendor managed software systems.
  • Tracks service/Installation related activities.
  • Ensures all service related activities are maintained accurately for reliable revenue tracking and pipeline analysis
  • Verifies and updates ETA's as required for customer communication.
  • Generates reports and provides status updates as required for service/installation management and customers.
  • Communicates professionally and responsibly with internal and external service resources, company representatives and customers.
  • Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers.

Education:

  • High School Diploma or equivalent. College course work or degree is preferred.

Experience:

  • Minimum of 1 year previous Call Center/Scheduling or Customer Service related experience.

Knowledge, Skills & Abilities:

  • Previous experience in a similar environment (i.e. coordinating work orders and technician schedules)
  • SAP experience preferred.
  • Excellent typing/data entry skills and the ability to work in varied computer programs.
  • Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers.
  • Ability to work in a Call Center phone & electronic queue environment.
  • Ability to effectively perform in a fast-paced and deadline driven environment.
  • Attention to detail, strong follow up skills; and proven ability to produce quality work.
  • Analytical experience a plus

Job Types: Part-time, Temporary

Pay: $39,781.10 - $47,908.42 per year

Work Location: In person

Job Tags

Full time, Part time,

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