Job Description

The Customer Portal Admin position is responsible for updating and maintaining all customer portal and requests related to keeping the customer well informed of their requests.

Job Duties:

• Ensures a high level of customer satisfaction by efficiently updating portal related activities (installation & remedial operations) for the customers.
• Manages open service related activities on a daily basis to maintain timely delivery and activity completion.
• Maintains ETA's and updates on customer's vendor managed software systems.
• Tracks service/Installation related activities.
• Ensures all service related activities are maintained accurately for reliable revenue tracking and pipeline analysis
• Verifies and updates ETA's as required for customer communication.
• Generates reports and provides status updates as required for service/installation management and customers.
• Communicates professionally and responsibly with internal and external service resources, company representatives and customers.
• Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers.

Education:

• High School Diploma or equivalent. College course work or degree is preferred.

Experience:

• Minimum of 1 year previous Call Center/Scheduling or Customer Service related experience.

Knowledge, Skills & Abilities:

• Previous experience in a similar environment (i.e. coordinating work orders and technician schedules)
• SAP experience preferred.
• Excellent typing/data entry skills and the ability to work in varied computer programs.
• Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers.
• Ability to work in a Call Center phone & electronic queue environment.
• Ability to effectively perform in a fast-paced and deadline driven environment.
• Attention to detail, strong follow up skills; and proven ability to produce quality work.
• Analytical experience a plus

Job Types: Part-time, Temporary

Pay: $39,781.10 - $47,908.42 per year

Work Location: In person

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