Job Description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We currently have an opportunity for a Transitory Agent . This position directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurate customer invoicing and creation of the accounts receivable file used to research and resolve billing problems and discrepancies, manage customer payments, and follow-up by Credit and Collections as deemed necessary. The qualified candidate maintains customer master records necessary to manage customer specific rating and billing requirements and conducts the on-going review of bill processing procedures and seeks opportunities to make cost-effective improvements.

Key Responsibilities:

• Processes and prepares forms, documents and correspondence according to established procedures
• Responds to billing questions and inquiries for both internal and external customers
• Maintains open line of communication
• Verifies a variety of data for accuracy
• Researches/coordinates the resolution of incorrect, missing or unclear information
• Resolves problems and raises highly complex problems as necessary
• Edits billing data from documents such as invoices, Airway bills and computer-generated reports
• Inputs billing data from source documents using established procedures
• Images billing documents including air bills, commercial invoices and other supporting documentation
• Complete and update daily reports
• Responsible for meeting key performance indicators targets to reduce bad debt

Skills & Qualifications:

• Employee Benefits & Incentives
• DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
• • Competitive Pay
  • Bonus/Incentive Programs
  • Retirement Savings – 401K with company match
  • myShares – Voluntary plan to buy discounted company shares
  • Medical, Dental, Vision, well-being programs
  • Tuition Reimbursement
  • Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
  • Paid Leave
  • Employee Discount Program
  • Employee Assistance & Work Life Program
  • Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com, and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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