Job Description

What you’ll need to succeed as a Shop Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer skills, including Microsoft Office
• Available to work a variety of shifts, including days, and occasional after-hours and/or weekends

Preferred qualifications:

• Transportation industry experience
• Experience in a vehicle maintenance shop
• Excellent verbal and written communication skills

About the Shop Customer Service Representative job

Pay, benefits and more:

• Expected pay range: $22.89 to $26.27 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
• Full health insurance benefits on day one  
• Life and disability insurance 
• Earn up to 7 days PTO over your first year
• Earn up to 6 days of paid sick and safe leave per year 
• 9 paid company holidays 
• 401(k) option with company match 
• Education assistance 

What you’ll do on a typical day:

• Act as a liaison between shop management, external vendors and category management
• Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
• Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
• Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
• Monitor work orders to ensure parts are checked out properly
• Monitor various reports to ensure compliance
• Create and close purchase orders
• Create Pro numbers to track shipments
• Set up invoices to be paid and coordinate with A/P to ensure timely remittance
• Other tasks and responsibilities related to supporting the shop staff

Shop Customer Service Representatives are required to:

• Safely move and/or stand for extended periods of time in a shop and office setting
• Tolerate occasional loud noise levels
• Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
• Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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