Job Description

locations

New York, USA

time type

Full time

posted on

Posted Today

job requisition id

JR109657

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Creative Project Manager to support our dynamic team of brand designers, art directors, video producers, animators, and marketing creatives. Reporting into the Sr. Manager of Creative Enablement, the Creative Project Manager is equal parts strategic creative mechanics and hands-on Asana management. You’ll collaborate with creative leadership, the marketing PMO, and cross-functional teams to keep the creative process running smoothly while enabling the team to focus on producing exceptional work.

Responsibilities:

• 
  Team Operations: Partner with Senior Manger to support and apply processes, creative briefs, tools, and workflows to help the creative teams operate efficiently and collaborate seamlessly across projects.

• Project Intake & Planning: Manage daily Asana workflows, partnering with content owners to coordinate intake of creative requests—especially those requiring advanced technical or creative expertise—and ensuring all submissions are clearly defined and actionable.

• Creative Resourcing & Timeline Management: Track project timelines and team assignments in Asana, flagging potential capacity issues or scheduling conflicts to Senior Manager. Monitor capacity, turnaround times, and utilization to ensure deadlines are met at a sustainable and efficient pace.

• Strategic Alignment: Ensure creative projects are executed in alignment with established brand guidelines and project priorities, adjusting processes as needed in a fast-moving SaaS environment.

• Global Calendar Planning: Partner with manager to develop, maintain, and govern a unified, company-wide calendar that aligns with key initiatives, product releases, events, and internal milestones.

Requirements:

• 
  3-5 years of experience in creative project management or design production management, with a good understanding of creative mechanics for a SaaS or tech brand.

• Creative Operations Expertise: Proven experience managing the logistics of project plans and team operations, ideally in SaaS or Tech.

• Interdisciplinary Understanding: Recognizing the nuances of video production, motion graphics, marketing design, and traditional design, and adjusting workflows to accommodate their unique needs.

• Technical Expertise: Workflow understanding in creative software (Figma, Adobe Creative Suite) and expertise in Asana.

• Collaborative Approach: Strong communication and interpersonal skills to liaise effectively between the creative team, marketing PMO and stakeholders.

• Organizational Skills: Ability to structure and manage complex projects with multiple dependencies while keeping everything on track.

• Problem Solving: Ability to identify project risks, escalate issues appropriately, as well as support developing creative solutions to keep workstreams moving.

• Metrics-Driven Thinking: Experience using data to inform decisions, optimize processes, and track team performance.

• Adaptability: Comfort working in a fast-paced environment where priorities can shift quickly.

Bonus Qualifications:

• A background in a creative discipline, such as design, animation, or video production, to better understand team needs.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$83,000.00 - $154,200.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click

here

to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at

reasonable.accommodations@genesys.com

.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Job Tags

Full time, Work from home, Worldwide, Flexible hours, Shift work,

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