Job Description
A large global retailer is looking for a Technical Writer to help create and centralize the training program for a centralized dispatch center. They will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.
This Technical Writer will create and refine standard operating procedures ("SOPs"), knowledgebase ("KB") articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:
Building process guides and coordinating with Customer to document knowledge content
Document Creation of SOPs and KB (knowledgebase) articles
Translate technical or complex processes into user-friendly documentation
Ensure consistency in structure and language across documents
Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather- information
Maintain and update existing documentation to reflect process or system changes
Organize content logically for easy navigation and retrieval
Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Related degree and 3-5 years or 6+ years' experience in Technical Writing
Learning Management System (LMS) experience
Has developed and executed training for more than 500 people
e-Learning program experience - ISO 4001 Certification
LEED Certification
HVAC or OHSA compliance knowledge
...experts (SMEs) to resolve any missing or unclear information. Maintain version control and meet project deadlines. Skills: Technical writing or documentation formatting experience. Advanced proficiency with Microsoft Word, including templates and embedded...
...our talent and commitment to advanced quality care that is safe and humane.**Baylor Scott & White Health is seeking a BC or BE Neurosurgeon to join the Department of Neurosurgery and Neuroscience Institute in Temple, Texas. General neurosurgery with sub-specialization...
...vineyards, breweries and cideries in the region is equally as enticing as the cuisine. The creative energy emanating from the kitchen and bar is matched by a front-of-house service staff passionate about providing homey and honest hospitality. The team is seeking...
We are looking to add a Pool Attendant to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore takes great pride in selecting individuals that help us to achieve our resort's...
INFANT ASSISTANT TEACHER Location Las Vegas, NV (Enterprise area) : Kiddie Academy of Mountains Edge is looking for enthusiastic and... ...hours each calendar year per state licensing requirements. No experience necessary for assistant teachers. Pay Scale is based on...