Job Description
A large global retailer is looking for a Technical Writer to help create and centralize the training program for a centralized dispatch center. They will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.
This Technical Writer will create and refine standard operating procedures ("SOPs"), knowledgebase ("KB") articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:
Building process guides and coordinating with Customer to document knowledge content
Document Creation of SOPs and KB (knowledgebase) articles
Translate technical or complex processes into user-friendly documentation
Ensure consistency in structure and language across documents
Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather- information
Maintain and update existing documentation to reflect process or system changes
Organize content logically for easy navigation and retrieval
Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Related degree and 3-5 years or 6+ years' experience in Technical Writing
Learning Management System (LMS) experience
Has developed and executed training for more than 500 people
e-Learning program experience - ISO 4001 Certification
LEED Certification
HVAC or OHSA compliance knowledge
Scale House Operator Peace River Citrus Products Arcadia, FL SUMMARY: This position will efficiently and accurately process shipments inbound and outbound. Enter orders into computer system, prepare manifests and all paperwork for a proper shipment. Provide exceptional...
...escuela superior. Experiencia en responsabilidades similares. Conocimiento bsico de Microsoft Office (Word y Excel), Plomera y Handyman. Licencia de conducir vigente de Puerto Rico. Experiencia en manejo de montacargas. Buenas destrezas de comunicacin...
...Maintains organization of tickets to guide BOH in flow of service Inspects meals for food quality and plate presentation of all menu items Communicates with FOH Manager regarding any delay in food delivery Ensures ticket time standards and communicates any...
...Ullevig (FHU) is seeking a motivated Water Resources Engineering Intern to join our Omaha, NE or Lincoln, NE office. This position... ...plus. Familiarity with AutoCAD Civil3D, MicroStation, or GIS is helpful. Exposure to hydrologic, hydraulic, or water quality...
...Assistant Director, Ticket Operations (5173U), Intercollegiate Athletics - 82091 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and...