Job Description

Technical Writer

Our client is seeking a consultant Technical Writer who will develop high-quality documentation, system manuals, release notes, and online help resources. This role requires strong writing skills, the ability to translate complex technical concepts into clear instructional materials, and collaboration with subject matter experts, analysts, and trainers across the departments.

KEY RESPONSIBILITIES

In addition to other occasional tasks, the candidate's key responsibilities will be:

• A minimum of three (3) years of experience in technical writing, technical communications, computer science, information technology, or a related field.
• Develop, write, and update high-quality documentation for all internal applications.
• Create and maintain system user manuals, system release documentation, and online help content.
• Collaborate with business analysts, trainers, and technical staff to ensure documentation accuracy and clarity.
• Translate complex system functions and statutory business requirements into clear procedural instructions.
• Edit, revise, and proofread documents for grammar, clarity, consistency, and formatting compliance.
• Assist in developing online instructional materials for clerks and judges, including multimedia or interactive content, using e-learning authoring tools, ensuring content quality, consistency, accessibility, and readiness for posting in the Learning Center.
• Ensure all documentation meets company quality standards and is accessible to diverse audiences.

MINIMUM QUALIFICATIONS

Minimum qualifications are the essential, non-negotiable requirements a candidate must meet to be considered for the position.

• Five (5) or more years of experience in technical writing, technical communications, computer science, information technology, or a related field.
• Bachelor's degree from an accredited institute of higher learning.
• Excellent writing, proofreading, and editing skills.
• Demonstrated experience in technical writing and software documentation.
• Ability to deliver high?quality documentation with exceptional attention to detail.
• Ability to grasp complex technical concepts and make them easily understandable with text and pictures.
• Excellent analytical, decision-making, and communication skills.
• Strong interpersonal skills and ability to work collaboratively with diverse stakeholders.
• Computer proficiency, including a strong working knowledge of Microsoft Office.
• Working knowledge of RoboHelp.
• Knowledge of or willingness to learn tools required to develop online instructional materials.

PREFERRED QUALIFICATIONS

Preferred qualifications are desirable but non-mandatory job skills, experience, or
education that makes an applicant an ideal candidate, helping them stand out among other applicants who meet the minimum qualifications.

• Working knowledge of Articulate 360 and Colossyan.
• Experience creating online help systems or multimedia instructional content.
• Familiarity with court procedures and case management systems.
• Experience working in a court environment.

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