Store Assistant Manager Job at DHD Consulting, Glendora, CA

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  • DHD Consulting
  • Glendora, CA

Job Description

JOB DUTIES

: include but are not limited to the following:

1) Financial, Operational Oversight, and Revenue Growth:

  • Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours.

  • Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed.

  • Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables.

  • Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives.

  • Monitors café appearance and coordinates with the team to ensure issues are resolved promptly.

2) Staff Coordination and Development:

  • Assists in recruiting, training, and supporting café staff and supervisors.

  • Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities.

  • Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.

  • Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments.

3)Guest Service and Relations:

  • Supports achieving and maintaining overall guest service goals through team coordination.

  • Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction.

  • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.

4)Compliance and Safety:

  • Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws.

  • Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed.

QUALIFICATIONS

  • Minimum of 1-2 years of experience in the F&B or similar industry.

  • Bachelor’s degree in business, marketing, or a related field preferred.

  • Excellent written and verbal communication skills.

  • Ability to handle multiple projects simultaneously and work under pressure.

  • Strong organizational and project management skills.

  • Friendly and personable demeanor.

  • Proficient in Microsoft Office and relevant software.

  • Bilingual (Korean and English) preferred.

  • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.

  • Must become certified in the Tous Les Jours specified food safety program within 30 days of employment.

Employee Benefits

  • Health Insurance options: PPO Medical, Dental, Vision covered (Company 100% paid)- Medical insurance starts on the very 1st date.

  • Life Insurance (Company 100% paid)

  • Flexible Time (starting time can vary everyday)

  • Short Term and Long-Term Disability Leave (short term 100% covered)

  • Lifestyle Allowance - up to net $50 per Month (Annually $600)

  • Cellphone reimbursement eligible

  • Employee Discounts (40% off All company products & services)

  • 401(k) 5% Match (no vesting period!) from Day 1

  • Paid Time Off (generous and increases by tier!): Max ceiling of 180 hours PTO (15 days) the 1st year and increases by tier.

  • Wellness Day: 40 Hours (Use it or Lose it System)

  • Paid Maternity Leave (paid 100% for 12 weeks)

  • Paid Secondary Caregiver Leave (up to 2 weeks)

  • Paid Creative Leave

  • Paid Holidays (11 days)

  • Educational Benefit

  • Employee Club Activities

  • & Much More!

Job Tags

Holiday work, Temporary work, Flexible hours, Shift work, Weekend work,

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