Job Description

Responsibilities:

• Provide support to the other installation teams
• Observe installations and provide feedback as part of the installers ongoing training
• Help resolve claims and customer issues
• Maintain parts storage areas in the warehouses, including organization, and placing replenishment orders.
• Complete pre-site bid measurements or modifications
• Maintain accountability for the cleanliness and organization of the company trucks.
• Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager
• Perform pre-installation and post-installation inspections of jobs and effectively engage with builders to create a strong rapport and to promote strong customer retention
• Partner with Area Installation Manager to implement constructive ideas for improvement of the program
• Use 3rd party software applications to enter data, pull reports, and build Project Master sheets when needed
• Be responsible for providing driver duties and responsibilities.

Qualifications:

• 5+ years of prior experience with appliance installation required
• Experience with installation with of any of the following appliance brands: Jenn-Air, Dacor, Gaggenau, Sub-Zero, Miele or Liebherr.
• Experience driving a box truck preferred
• CMS O7D License a plus
• Valid state issued license is required
• Must be at least 21 years of age
• Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card
• Proven leadership experience preferred...you will be a go to resource for fellow installers, sales associates, and customers
• Excellent customer service and communication skills
• Ability to document detailed job notes in a clear and concise way
• Ability to read and understand product specifications and project plans is highly preferred
• Outstanding attention to detail and ability to coordinate and prioritize work
• Organization, time management, and problem solving skills
• Self-starter, critical thinker, and self-sufficient
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.)

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