Job Description

Are you passionate about supporting a high-performing sales team and delivering exceptional customer experiences? PlaneSense is seeking a dedicated Sales Support Specialist to join our dynamic organization. In this pivotal role, you will be instrumental in streamlining sales operations, ensuring seamless communication, and helping drive our continued success in the aviation industry.

If you thrive in a fast-paced environment and enjoy collaborating across teams to achieve ambitious goals, we invite you to explore this exciting opportunity.

The Sales Support Specialist plays a critical role in enabling the sales team to achieve revenue goals by providing administrative, operational, and customer support. This position ensures smooth execution of sales processes, accurate documentation, and timely communication between internal teams and clients.

Essential Duties and Responsibilities include the following:

• Prepare and update time sensitive, sales related reports for management.
• Process leads from inbound calls to the Sales phone line.
• Perform outbound sales functions (cold emails, prospecting, etc.).
• Perform various CRM related duties including the vetting of inbound leads submitted via the PlaneSense website, implementing process improvements and maintaining accurate data.
• Schedule, coordinate and track flight and static demos in conjunction with the Flight Operations Center on behalf of the Sales team.
• Manage and support client renewal and rollover processes, ensuring effective communication, documentation, and collaboration across teams.
• Prepare flight estimates and evaluate flight routes, including researching airports, investigating unique flight scenarios, and leveraging knowledge of company’s flight operations to provide timely, accurate solutions for the Sales Team.
• Other duties as assigned.

Qualifications:

• Customer Focus: Demonstrates commitment to understanding and meeting client needs.
• Attention to Detail: Ensures accuracy in documentation, data entry, and reporting.
• Time Management: Prioritizes tasks effectively to meet deadlines in a fast-paced environment.
• Collaboration: Works well with cross-functional teams and fosters positive relationships.
• Adaptability: Responds effectively to changing priorities and business needs.
• Problem-Solving: Identifies issues quickly and proposes practical solutions.
• Technical proficiency: Comfortable with CRM systems, spreadsheets, and digital tools.

Education and/or Experience:

• Bachelor’s degree in Marketing, Business, or related field preferred but not required.
• Familiarity with CRM tools (e.g., SalesForce, HubSpot) preferred.
• 1+ year in sales support, customer service, or administrative role.

About Us:

PlaneSense, Inc. is a privately held fractional aircraft ownership company that manages a growing fleet of turboprop and jet aircraft. More than 600+ employees handle all aspects of management, operations, scheduling, aircraft maintenance, quality assurance, and administration. The PlaneSense® program fleet is maintained through our award-winning service centers, Atlas Aircraft Center, Inc.

As one of the leading fractional aircraft companies in the United States, PlaneSense, Inc. manages the largest civilian fleet of Pilatus PC-12s in the world and a growing fleet of Pilatus PC-24 twin engine jets. The PlaneSense® program operates in the continental United States, Canada, Bermuda, the Bahamas, the Caribbean, Mexico, and Central America with continuous expansion. PlaneSense, Inc. is dedicated to the highest standards of owner services, safety, and reliability.

Atlas Aircraft Center, Inc. (AAC) is a Pilatus authorized fleet service and support center for the PlaneSense® fractional fleet. As an FAA certified Part 145 repair station, we specialize in Pilatus PC-12 turboprop aircraft and Pilatus PC-24 twin engine jet aircraft support, including turbine aircraft repairs, annual inspections, phase inspections, hourly inspections, modifications, and Service Bulletin compliance, as well as Avionics repairs and sales.

Atlas Aircraft Center is part of the PlaneSense, Inc. headquarters in Portsmouth, NH. Our state-of-the-art, 40,000 square foot hangar is equipped with slab heating, high-tech lighting, and Megadoors. These special fabric doors provide superior insulation capabilities to protect staff from inclement weather while also shielding customers’ aircraft from the elements. The very high ceilings and door openings accommodate all types of aircraft. An additional 44,000 square feet is dedicated to shop space and corporate offices.

Our Nevada maintenance facility is located in Boulder City, NV and features 36,000 square feet of air-conditioned hangar space. This Atlas Aircraft Center facility provides valuable support for the PlaneSense® fleet, mainly serving fractional share clients in the Western part of the U.S.

PlaneSense, Inc. is proud to employ veterans from all branches of the military. Veterans obtain a wealth of highly specialized training and transferable skills that they bring to us after serving our country.

PlaneSense, Inc. provides a clean work environment, excellent benefit package and competitive compensation. We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, PlaneSense, Inc. complies with applicable state and local laws governing nondiscrimination in employment.

If you require reasonable accommodation to complete an employment application, participate in an interview, complete pre-employment testing, or otherwise take part in the employee selection process, please contact careers@planesense.com.

Compensation for this position will be discussed in detail during the interview process. Candidates applying from a state or locality that requires salary disclosure may request this information by contacting careers@planesense.com.

Pay: $24.32 - $29.29 per hour

Work Location: Hybrid remote in Portsmouth, NH 03801

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