Room Attendant
Position Summary
The Room Attendant is responsible for maintaining a clean, sanitary, comfortable, and inviting environment in all guest rooms and assigned areas. This position plays a key role in creating a positive guest experience by ensuring rooms are cleaned to the highest standards and ready for guest occupancy on time.
Key Responsibilities
Guest Room Cleaning & Preparation
- Clean guest rooms, bathrooms, corridors, and service areas according to hotel and brand standards.
- Make beds, change linens, dust furniture, vacuum carpets, and clean floors.
- Replenish amenities, towels, and supplies in guest rooms.
- Empty trash, replace liners, and ensure proper disposal of waste and recyclables.
- Report any maintenance issues, damages, or missing items to the Supervisor immediately.
Guest Interaction & Service
- Greet guests courteously and respond promptly to their requests.
- Maintain guest privacy and confidentiality at all times.
- Deliver extra amenities and supplies upon request, following hotel procedures.
- Handle guest property with care and report any lost-and-found items according to policy.
Safety & Compliance
- Follow all safety and sanitation policies including proper use of cleaning chemicals, PPE, and equipment.
- Comply with OSHA, hotel, and departmental safety standards.
- Report any hazards, accidents, or incidents to the Supervisor or Manager immediately.
- Use wet floor signs and other safety indicators when performing cleaning duties.
Teamwork & Communication
- Work cooperatively with housekeeping and maintenance teams to ensure smooth operations.
- Attend daily briefings and participate in ongoing training programs.
- Follow shift assignments, checklists, and cleaning schedules provided by the Supervisor.
- Assist co-workers and support team efforts to meet daily cleaning goals.
Qualifications
- Previous experience in housekeeping or janitorial work preferred but not required (training provided).
- Ability to work independently with attention to detail and efficiency.
- Good communication and customer service skills.
- Ability to maintain a positive attitude in a fast-paced environment.
- Must be available to work weekends, holidays, and variable shifts.
Physical Requirements
- Ability to lift, push, and pull up to 30 lbs.
- Frequent bending, kneeling, and stretching.
- Able to stand and walk for extended periods during an 8-hour shift.
- Comfortable working with cleaning chemicals and equipment.
Core Competencies
- Reliability & Punctuality
- Attention to Detail
- Teamwork
- Safety Awareness
- Guest Service
- Professionalism
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