Job Description
Description & Requirements Maximus is looking for a Quality Analyst in support of the Helpdesk and IT Support Program. The Quality Analyst will perform reviews of all processes and workflows to support continuous improvements/enhancements, including alignment to ServiceNow functional applications. The Quality Analyst will create checklists and templates in the delivery of quality products to standardize audits of all task workflows to confirm SLA performance. As work progresses on this program, the Quality Analyst, in conjunction with other personnel, will continually develop and improve the detailed guidance provided to the program team, enhancing the overall support for the program. The role of the Quality Analyst is to assist our team to assess and confirm compliance, consistency, and continuous improvement across all program deliverables and processes to comply with ISO 20000, 9001, 27001, and CMMI Level 5 V2 standards.
*Position is contingent upon contract award*
This is an onsite role at our Washington, D.C. location.
Essential Duties and Responsibilities:
- Work with Team Lead/Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases.
- Execute and document test activities.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
- Prepare Quality Reports as aligned with program deliverables and interpret results as well as formal presentations to the customer of analysis uncovered
- Ability to track and report any ISO non-conformance and corrective measures as part of our QMS.
- Ability to work as part of a team.
- Problem/situation analysis.
- Detail oriented.
- Ability to meet deadlines.
- Attentiveness.
- Excellent writing and communication skills
- U. S. Citizen (no dual citizens)
- Ability to pass Federal background check
#FEDBPS
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at
applicantaccommodations@maximus.com .
Minimum Salary
$
61,600.00
Maximum Salary
$
71,500.00
Job Tags
Minimum wage, Permanent employment, Contract work, Temporary work, Work experience placement,