Process Writer Job at Gainwell Technologies LLC, Texas

U2JLQlpOVTJCYldablFqZVBzZ2hZUXc5anc9PQ==
  • Gainwell Technologies LLC
  • Texas

Job Description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

 

Summary

Gainwell Technologies is seeking a highly motivated and detail-oriented Process Writer to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, writing procedures, and creating Standard Operating Procedures (SOPs) for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.

Your role in our mission

• Process Documentation: The role involves working closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions. This includes conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices.
• SOP Development: Responsibilities include writing and maintaining clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas. Regular reviews and updates of SOPs are necessary to ensure accuracy and relevance considering process changes or new requirements. Implementing version control procedures to track changes and updates is also a key aspect.
• Quality Assurance: The role includes conducting periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. Gathering feedback from stakeholders and operational teams to refine and enhance documentation as necessary is an important responsibility.
• Training Support: Collaboration with the training department is essential to align training materials with documented processes, ensuring consistency and accuracy. Assisting in the development of training programs and evaluating their effectiveness, while making recommendations for improvements based on feedback and process changes, is also required.
• Documentation Standards: Developing and implementing documentation standards and best practices to ensure consistency and usability across all CX processes is required. Creating and maintaining documentation templates, tools, and resources to facilitate standardized practices is also part of the job.
• Collaboration: Working with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation is a key responsibility. Engaging with stakeholders to understand their needs and incorporating their feedback into documentation will be essential.
• Reporting and Communication: The role involves tracking and reporting progress on documentation projects, ensuring deadlines are met and deliverables are of high quality. Clear communication of findings, recommendations, and updates to team members, stakeholders, and management is critical.

What we're looking for

  • Bachelor’s degree in any field required, preferably in a healthcare or STEM field.
  • Familiarity with Lean Six Sigma methodologies or Lean Six Sigma Green Belt Certification is a plus.
  • Proven experience in process mapping, process documentation, writing procedures, or developing SOPs, preferably in a large-scale complex environment.
  • Proficiency in Microsoft Office Suite and process mapping software.
  • Strong writing and documentation skills with a keen eye for detail.
  • Demonstrated ability to work effectively with cross-functional teams and manage stakeholder expectations.
  • Willingness to travel up to 25% as required.

What you should expect in this role

  • Remote position (US only)
  • Opportunities to travel through your work (0-25%)
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The deadline to submit applications for this posting is 7/30/2025

 

The pay range for this position is $47,000.00 - $67,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

 

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our and visit our for all available job role openings.

 

Gainwell Technologies  is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Job Tags

Full time, Remote job, Flexible hours,

Similar Jobs

Mahlanders Inc.

Appliance Service Technician Job at Mahlanders Inc.

 ...Description Mahlanders is a family owned, well established 100+ year old company. Responsibilities: Accurately diagnose and repair appliances in the customers home and/or shop, look-up equipment parts & schematics, order parts. Provide estimates for repairs and... 

Get It - Marketing

Growth Product Manager Job at Get It - Marketing

 ...families across America purchase and access life and health insurance products. Founded by a team of experienced software engineers and sales...  ...We're looking for a data-driven and strategic Growth Product Manager to join our team. In this role, you will take the lead on... 

Peraton

Digital Forensic Analyst Job at Peraton

Program Overview Provides technical targeting and all-source intelligence analysis to support the Client across the entire intelligence lifecycle. Delivers expertise in areas such as threat analysis, cybersecurity, signals analysis, and network intrusion, delivering...

Riot Games

Principal Game Designer - Unpublished R&D Product Job at Riot Games

 ...As a Game Designer , you will design and optimize the player experience. Your analytical skills, player insight, and creativity help craft in- and out-of-game experiences that engage and surprise players. You will collaborate with interdisciplinary teams and work with... 

Edwards Lifesciences

Senior Clinical Data Manager Job at Edwards Lifesciences

 ...a patient's life. We generate extensive clinical evidence to demonstrate the effectiveness...  ...scientific curiosity and passion for evaluating data to increase access to pioneering...  ...inspiring journey.As the **Senior Clinical Data Manager,** you will translate clinical study...