What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups Personal and professional development program Job Summary At SERVPRO, The Process Excellence Specialist plays a key role in defining, developing, and enhancing franchise processes to align with the company's business model and operating system. This position is responsible for analyzing and mapping work processes, creating comprehensive documentation, and supporting the resources necessary to facilitate successful implementation within the SERVPRO franchise network. The primary objective of the Process Excellence Team is to support internal and enable external stakeholders with the knowledge, tools, and resources needed to effectively implement processes that drive growth across various programs and service lines. Major Duties and Responsibilities * Support the Operations Excellence Manager in continuously defining, validating, improving, and communicating SERVPRO's operating processes, including: o Defining and maintaining the SERVPRO standard job process for product/service lines and client programs. o Developing process maps for new and existing programs and service lines. o Defining role-specific processes within the franchise network. o Collaborating with Product Managers and Franchise Technology to identify opportunities within processes to use technology to gain efficiencies and eliminate waste. o Creating tools and resources to facilitate process implementation at the franchise level.
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