Patient Experience Manager Job at Aramark, Fort Lauderdale, FL

U0xXRGFkMDFBYlNabmdqY09za3BZUTA2anc9PQ==
  • Aramark
  • Fort Lauderdale, FL

Job Description

Aramark Healthcare+ is seeking a Patient Experience Manager to support the Healthcare Support Service Departments within Broward Health System .  The Patient Experience Manager will focus on their impact on the overall patient experience within the hospital.   To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark.   To contribute to developing patient loyalty to hospital client brand in the marketplace.

Job Responsibilities

  • Perform Patient Connect interviews with patients and their families
  • Conduct Patient Connect data analysis
  • Generate and review Patient Connect data for opportunities to improve patient satisfaction
  • Train and coach others on how to effectively perform Patient Connect interviews
  • Conduct AIDET  and/or W.E.S.T. Observations:
    • Housekeeping Associates
    • Host/Hostesses
    • Call Center (phone etiquette)
  • Observe New Admission Greetings
  • Technology savvy (CBORD, EPIC)
  • Adopt A Floor Program (AAF Program)
  • Coach managers on New Admission Greetings
  • Conduct Patient Experience Assessments
  • Coach managers on Patient Experience tools
  • Conduct Gridding Analysis
  • Coach leadership team on Gridding Analysis Outcomes
  • Attend and Participate in client QBR’s
  • Collaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiatives
  • Participate in new employee orientations relative to patient experience expectations

Qualifications

  • Associates Degree required plus equivalent experience.  Bachelor Degree preferred plus equivalent experience.
  • 1-2 years of hospital customer service preferred
  • 5 years of customer service experience

#FS-300

Education

Job Tags

Similar Jobs

Get It - Finance

Audit Manager - CPA - Remote Job at Get It - Finance

Job Overview We are looking for experienced, fully remote Audit Managers to lead financial statement audits and attest engagements for top-tier CPA firms across the United States. Whether you're seeking part-time or full-time opportunities, we offer flexible projects... 

Schlotzsky's

Kitchen Staff Job at Schlotzsky's

 ...location sales volume Position Type: Full-time or Part-time (flexible scheduling available)...  ...role is ideal for someone who thrives in a fast-paced, team-oriented environment and...  ...no open-flame cooking involved) Follow food safety and sanitation standards to keep a... 

KB EDUCATION

German Foreign Teacher Job at KB EDUCATION

Can speak GermanNative speaker is better; Have language teaching experience or the certificate in education or language;Bachelors Degree or above;Healthy and no criminal records.

RUISHI FAR EAST LIMITED

Fashion Designer Job at RUISHI FAR EAST LIMITED

Excellent fashion Sense and knowledge of fabric and fashion designs and logical analytical thinking with professional study backgroud Create fashion collections and Sales

Cal Services

P&D Driver Job at Cal Services

 ...Join our dynamic team as a P&D Driver, where you will play a crucial role in ensuring timely and efficient pick-up and delivery services...  ...independently and manage time effectively. Benefits ~ Medical Benefits after 3 months for full-time employees. ~ Paid Time...