Night Auditor (Full-time/Part-time) Job at Marquee Hospitality, Kansas City, MO

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  • Marquee Hospitality
  • Kansas City, MO

Job Description

Night Auditors/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during 11 pm-7 am. Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions, and conducting security walks. We are also looking for a 3pm -11pm guest service agent.

Qualifications:

  • At least 1 year of progressive experience in a hotel or a related field is required.
  • A High School diploma or equivalent is required.
  • College coursework in the related field is helpful.
  • Previous supervisory responsibilities preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of Accounting Principles.
  • Must be able to problem-solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data etc., from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

Responsibilities:

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with standards as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day's work.
  • Maintain cashiering responsibilities as per Front Office procedures according to standards.
  • Maintain the Front Office computer system operation according to standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to standards.
  • Maintain proper record keeping (i.e. log books, etc.) according to standards.
  • Be familiar with all policies and house rules.
  • Have a working knowledge of security procedures.
  • Prepare and distribute the Daily Flash Report as needed.
  • Transfer the master or house accounts as necessary.
  • Complete any reports as requested by management promptly.
  • Complete any miscellaneous duties as required.
  • Attend meetings as required by management.

Job Tags

Full time, Part time,

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