Responsibilities:
·Customer service Management
·Import & Export Management
·WMS implementation
The final goal is to help preserve our reputation by ensuring our Customers satisfaction to be capable to drive a sustainable growth of our business.
·Development of the relationship strategy with internal and external Customers.
·Receiving orders / programs from customers
·Different ways: fax – email – web EDI with customers portals - …
·Processing orders in the defined ways and times
·Inserting data into the company system (SAP)
·Monitoring and direct feedback on any variations / deviations (increase or decrease)
·Respecting delivery terms (outbound logistics – fiscal documentation – relation with custom agent- …)
·Emission of documents related to delivery (delivery note and Invoice)
·organize transport documents in collaboration with the forwarder and transport company
·Interface with the customs office(export)
·Direct feedback on achieved business: feelings / requests / complaints
·Direct feedback on potential business: opportunities
·Responsibility for service quality and customer satisfaction
·Solving exceptional situations in logistics activity
·2-Import : Permanently be guarantor of the availability of raw materials and other necessary products.
·Respect the company's specific general working procedures (work schedule, punctuality in drafting and delivering reports, etc.)
·9- be the responsible for the WMS implementation (implementation, users training, problem solving..)
·10- be our local referent with the external audit for the logistics part
·Responsible for monitoring the objectives through audits as well as implementing the corrective
·Responsible for drawing up the reports requested by the General Manager, Plant Manager regarding the activity for which he is responsible
Keep the confidentiality of the data and information it has access to.Bac+4/5 : Logistics, industrial management..
·2-3 Years in industry
·Good level in english
·KNOWLEDGE OF THE INDUSTRIAL ENVIRONMENT(AUTOMOTIVE)
good negotiator, good communicator, autonomous, rigorous, dynamic, good relationship, resistant to stress
·Master computer tools (Excel, macros…)
·sap
·Basic knowledge of 5 S
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