IT Help Desk Technician Job at Spectrum Comm Inc, Bethesda, MD

U2JhR1pOWXlDYm1jbkEzZFBzc2xZZ2c1aHc9PQ==
  • Spectrum Comm Inc
  • Bethesda, MD

Job Description

Position Overview
The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This role delivers Tier 1–2 troubleshooting for hardware, software, and network issues while maintaining a high standard of customer service. The position supports daily IT operations, ensures compliance with applicable security guidelines, and coordinates with higher-tier support teams for complex issues.

Key Responsibilities

  • Respond to service requests, incidents, and inquiries in person, by phone, or via a ticketing system.
  • Troubleshoot and resolve issues involving desktops, laptops, printers, and other approved devices.
  • Perform hardware and software installations, upgrades, and configuration changes.
  • Assist with workstation imaging, deployment, and user data migration.
  • Ensure all end-user devices are maintained in compliance with established security baselines and configuration standards.
  • Escalate complex or unresolved issues to higher-level technical support teams as needed.
  • Maintain accurate documentation of support activities, resolutions, and asset inventory updates.
  • Provide guidance to users on the proper operation of systems and software.

Requirements

Required Qualifications

  • Associate’s degree in Information Technology or related field; equivalent experience considered.
  • 1–3 years of experience providing IT support in a help desk or desktop support environment.
  • Working knowledge of Microsoft Windows operating systems, Office 365 applications, and basic networking principles.
  • Familiarity with IT ticketing systems and troubleshooting methodologies.

Certifications

  • CompTIA Security+, Network+, or equivalent certification preferred.
  • Additional vendor-specific certifications in Microsoft or ITIL best practices are a plus.

Security Requirements

  • Must be eligible to obtain and maintain a U.S. Government security clearance at the Secret level.
  • Must complete mandatory cybersecurity and privacy training prior to accessing systems.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

Job Tags

Full time, Temporary work, Work at office,

Similar Jobs

Tortorella Group

Construction Assistant Job at Tortorella Group

 ...About the Tortorella Group: Founded in 1981, The Tortorella Group is Long Islands premier swimming pool engineering, design, construction, and service company. Between New York City and Montauk, we serve the world's most elaborate swimming pools and have been... 

Liberty Personnel Services, Inc.

Structural Building Engineer Job at Liberty Personnel Services, Inc.

 ...Job Details: Structural Building Design Engineer Highly respected structural engineering firm seeks design engineer: ~4 to 15 years of structural building design ~ Civil Engineering degree ~ EIT or PE ~ Mid Rise and high rise project experience ~ Concrete... 

Broad River Rehabilitation

Occupational Therapy Assistant / COTA / OTA Job at Broad River Rehabilitation

Certified Occupational Therapy Assistant / COTA / OTA/L / OTA - Part Time - Hendersonville, NC - NORTH CAROLINA Broad River Rehab is seeking a Certified Occupational Therapy Assistant to join our skilled nursing facility in Hendersonville, NC. Part Time 20-25 hours... 

NRI 3PL

Inventory Planner Job at NRI 3PL

 ...A Day in the Life As an Inventory Planner, you will play an important part in ensuring efficient use of footprint and optimization of pick path for strategic planning of our clients product. Youll be working with products from some awesome clients that are heavily... 

ProPivotal Staffing

Data Entry & Enrollment Clerk Job at ProPivotal Staffing

 ...members to gather missing informationand provide support. Why is this role great: A great company to have on your resume Work for a company with a commitment to making sure their employees have a healthy work-life balance Current...