Job Description

Seeking for a Assistant General Manager at Best Western Franchise in South Dallas.

We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities:

• Oversee personnel including Front Desk, Housekeeping, and Maintenance employees.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Collect daily deposits and maintain records of budgets, funds, and expenses.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Coordinate with external parties including suppliers, a payroll company.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Requirements:

• Bachelor’s degree or Associate degree in hospitality, business administration, or relevant field.
• A minimum of 3 to 5 years experience in hotel management or a similar role.
• Strong understanding of hotel management best practices and data entry software.
• Experience with Best Western and Visual Matrix PMS.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.

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