Job Description

Job Overview We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone, email or text
• Process transactions (cash, check and credit cards) and issue receipts upon request
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Cross-sell services and products when appropriate (e.g. through informative brochures)
• Update client records with contact details, appointments and services offered
• Maintain a tidy reception area
• Order business cards, brochures and stationery as needed
• Assist in maintaing inventory
• Banking deposits and bill paying

Skills

• Proven work experience as a Salon Receptionist or Front Desk Representative
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• High School diploma

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 25 - 37 per week

Shift:

• 10 hour shift
• 8 hour shift

Application Question(s):

• This job requires employee to stand during working hours. Is this something you are capable of?

Education:

• High school or equivalent (Required)

Experience:

• QuickBooks: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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