Enterprise Customer Success Manager - US Job at Sprinto, Remote

VHJ5SGJOMDhDTGVkbVFqZk5zZ2pZZ2cv
  • Sprinto
  • Remote

Job Description

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round

The Role

Are you ready to make a significant impact in a fast-paced, innovative environment? We are on the lookout for an experienced Enterprise Customer Success Manager to join our dynamic B2B SaaS company that’s revolutionising the way businesses operate in a nascent market!

Imagine being at the forefront of change as our customers transition from outdated manual processes—think spreadsheets, emails, and folders—to harnessing the power of our cutting-edge GRC Automation tool. In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time.

If you’re passionate about driving customer success and thrive in an environment where innovation meets opportunity, this is your chance to shine! Join us and be part of a team that's not just changing how work gets done but also shaping the future of the industry. Your expertise will be crucial in empowering clients to embrace automation and redefine their workflows.

Key responsibilities of the role:
  • Ownership of GRR and Book of Business (BOB): Take full ownership of a portfolio of high-value mid-market accounts, driving Gross Revenue Retention (GRR) by ensuring customer satisfaction, renewals, and expansion opportunities (upsell and cross-sell).
  • Technical Expertise: Ensures customers achieve their desired outcomes by providing technical guidance, solution implementation, and ongoing product adoption support.
  • Lead GRC Transformation Projects: Oversee planning and execution of client GRC transformation programs, collaborating with internal product and delivery teams to align project outcomes with customer business goals.
  • Trusted Advisor to CISOs and Executives: Engage directly with CISOs, CIOs, and senior stakeholders as a strategic advisor, sharing actionable insights on security, compliance, and best practices to build long-term partnerships.
  • Own and Monitor Account Health Metrics: Proactively track and improve leading KPIs such as NPS, product adoption, usage depth, and engagement trends to ensure customer health and preempt risks.
  • Drive Strategic Reviews (QBRs & EBRs): Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting outcomes, value realized, and aligning on future strategies with both operational and executive stakeholders.
  • Mentor & Enable Team as SME: Act as a subject-matter expert (SME) within the CS team, mentoring other CSMs in handling complex customer scenarios, improving internal processes, and shaping playbooks for scale.
Key requirements of the role:
  • 6-10 years of experience in customer success, consulting, or project management, with a focus on mid-market or enterprise accounts.
  • Proven experience in managing complex, multi-phase digital transformation projects with a focus on scaling impact and results.
  • In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks (GDPR, HIPAA, SOC 2), with hands-on experience leading large-scale transformation initiatives in this space.
  • Strong project management skills, capable of handling multiple complex initiatives.
  • Excellent communication and relationship-building skills with senior stakeholders.
  • Has strong technical acumen and the ability to translate complex product capabilities into customer value and business outcomes.Proficiency in CRM tools and data analysis software.
Benefits
  • Remote First Policy
  • Dental, Vision, Health insurance
  • Yearly new skills development reimbursement
  • Device reimbursement
  • WFH Setup

Job Tags

Full time, Work from home,

Similar Jobs

Byers Volvo

Automotive Dealer Trade Driver Job at Byers Volvo

Part-Time Automotive Dealer Trade DriverAt Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and... 

Fox Corporation

News Producer Job at Fox Corporation

 ...are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations...  ...Looking For Education & Experience: Bachelors degree in journalism or related field; minimum of three years of experience in a medium... 

Century Fire Protection

Fire Sprinkler Inspector Job at Century Fire Protection

 ...Div. 49 Orlando, FL Summary Responsible for testing and inspection of fire sprinkler systems, looking for deficiencies, troubleshooting existing conditions, reading and interpreting blueprints and manuals consistent with experience level, ability to write detailed... 

PalAmerican Security

F/T Unarmed Security Guard (SPECIALIST) Job at PalAmerican Security

 ...being in the Northern Scottsdale area. Shift Availability: Flex Security Officer (All Shifts)*** Please Note - As an applicant for...  ...We strive for excellence in all we do, delivering outstanding service without compromise. Why CARE Matters We believe that a caring... 

Domino's Franchise

Delivery Driver- - 101 Stanford Rd Job at Domino's Franchise

 ...seat of your own car AND listen to music? Delivery Drivers are paid cash nightly , which includes tips and mileage reimbursement ....  ...Additional Information Flexible Schedules Cash Paid Daily (mileage + tips) Advancement Opportunities Meal Discounts...