Job Description
DESCRIPTION
Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.
About the Role
We seek a District Manager to bring Amazon’s customer obsession to life. In this role, you’ll oversee end-to-end operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You’ll foster a dynamic team culture built on customer obsession, trust, respect, continuous learning, and enthusiasm.
Key job responsibilities
- Lead and develop a team of area managers and shift leads, overseeing hiring, onboarding, performance, and career growth.
- Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing ongoing training.
- Ensure an exceptional customer experience through a strong culture rooted in Customer Obsession and Amazon’s Leadership Principles.
- Track key performance metrics, manage inputs for results, and present performance insights in business reviews.
- Oversee multiple sites, prioritize time effectively, and develop direct reports for strong store leadership.
- Maintain a safe, clean, and secure environment for employees, customers, and packages.
- Handle escalations and guide associates on issue resolution.
- Travel 50-75% between multiple locations.
- Work flexible hours, including nights, weekends, and holidays.
- Lift up to 49 lbs and stand for shifts up to 10 hours.
- Candidates must be at least 18 years old.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
BASIC QUALIFICATIONS
- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience delivering training in customer-facing service environments
- Experience working independently with minimal supervision
- 3+ years leadership experience in a customer-facing retail, hospitality or grocery environment or 2+ years Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.
Job Tags
Full time, H1b, Flexible hours, Shift work, Night shift,