Job Description

Req ID: 322491

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Manager to join our team in Atlanta, Georgia (US-GA), United States (US).

Job Title: Service Delivery Manager – DC&S

Location: Atlanta, GA

Position Overview:

We are seeking a highly skilled and experienced Service Delivery Manager to oversee and manage service delivery operations of Data Center & Server Services, Data Center

Facilities, and Cloud Broker Services for one of our Public Sector customers. The ideal candidate will have a strong background in IT infrastructure, service management, and a proven track record of delivering high-quality services to clients.

Key Responsibilities:

• Service Delivery Management: Oversee the delivery of IT services to ensure they meet or exceed client expectations and contractual obligations. Manage service delivery teams and ensure efficient and effective service operations.
• IT Infrastructure Management: Manage teams responsible for maintenance and operations of IT infrastructure, including servers, networks, and data centers. Ensure the infrastructure is reliable, secure, and scalable to meet business needs.
• Client Relationship Management: Build and maintain strong relationships with clients. Act as the primary point of contact for service delivery issues and ensure timely resolution of any problems.
• Performance Monitoring: Monitor and report on service delivery performance, including key performance indicators (KPIs) and service level agreements (SLAs). Identify areas for improvement and implement corrective actions as needed.
• Incident and Problem Management: Lead the incident and problem management processes to ensure timely resolution of issues and minimize service disruptions. Conduct root cause analysis and implement preventive measures.
• Change Management: Manage changes to the IT infrastructure and services, ensuring minimal impact on service delivery. Coordinate with clients and internal teams to plan and execute changes effectively.
• Continuous Improvement: Drive continuous improvement initiatives to enhance service delivery processes and practices. Implement best practices and industry standards to optimize service delivery.
• Team Leadership: Lead and mentor service delivery teams, providing guidance and support to ensure high performance and professional development. Foster a collaborative and positive work environment.

Qualifications:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is a plus.
• Experience: Minimum of 5 years of experience in IT infrastructure management and service delivery. Proven experience in managing service delivery teams and client relationships.
• Certifications: ITIL certification is required. Additional certifications in project management (PMP, PRINCE2) and IT infrastructure (e.g., Cisco, Microsoft) are highly desirable.
• Skills:
  • Strong knowledge of IT infrastructure, including servers, networks, and data centers.
  • Excellent understanding of service management principles and practices.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
  • Strong leadership and team management skills.

Preferred Qualifications:

• Experience in managing IT services for public sector clients.
• Knowledge of cloud computing and virtualization technologies.
• Experience with service management tools such as ServiceNow.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

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