Job Description

Ready to make your mark as a transformative Data Analyst? If you thrive on unraveling complex data, driving insights, and making an impact in a fast-paced environment, this is the opportunity for you. This role calls for a highly analytical, detail-oriented professional who can navigate ambiguity with confidence, independently managing cross-functional analyses and uncovering opportunities for growth. With your storytelling skills, you'll turn data into compelling narratives that inspire action, leveraging tools like SQL, Tableau, Hive, and Presto to analyze trends and optimize performance. Expertise in Case Management and CRM systems will further amplify your ability to deliver strategic insights. Step into a role where your data-driven decisions shape the future of our organization.

Responsibilities:

• Design, develop, and maintain reports, dashboards, and KPIs to track progress toward the Product Support & Insights team's goals.
• Leverage internal and external data to derive actionable insights that inform strategic business decisions and drive growth.
• Consult with project owners to calculate quantifiable impact and ensure alignment with business objectives.
• Identify and implement new metrics to highlight the impact of our work on customer support and issue prevention.
• Establish and maintain proper data logging and tracking processes for new initiatives.
• Create detailed metric views to provide quick insights into key performance drivers and areas for improvement.
• Develop and deliver comprehensive reports to leadership on performance, highlighting successes, challenges, and growth opportunities.
• Offer data-driven recommendations and identify future opportunities to inform strategic decision-making and drive business growth.

Minimum Qualifications:

• Experience troubleshooting and resolving data table and pipeline issues.
• Skilled in crafting compelling narratives with data to convey key findings and trends.
• Experience working collaboratively with cross-functional stakeholders and partners.
• More than 3 years of hands-on SQL experience (creating and updating queries).
• Experience with data visualization tools such as Tableau or packages in R/Python.
• Experience with reporting systems and data pipeline architecture.
• Strong communication skills, with the ability to articulate complex issues to both technical and non-technical audiences.

Preferred Qualifications:

• Graduate degree in an analytical field.
• Experience with Customer Operations or Scaled Services.
• Experience extracting data from large/complex databases.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:

OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields - including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.

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