Customer Service Representative - Entry Level Job at New Catalyst, Louisville, KY

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  • New Catalyst
  • Louisville, KY

Job Description

We are currently seeking a motivated Customer Service Representative to support the daily operations of our customer service and sales teams. This is an entry-level opportunity with immediate hiring for individuals eager to build a career in customer support and sales management.

At New Catalyst Inc., we foster growth by working together to develop purpose-driven leaders. As part of our team, you’ll be supported and challenged to grow professionally while helping others. You will play a key role in promoting customer loyalty by implementing best practices and supporting team performance. We offer hands-on training and a clear path to management for high performers.

Key Responsibilities

  • Support customer service and sales teams in reaching performance goals

  • Help develop and maintain procedures to improve the customer experience

  • Assist with training new and less experienced team members

  • Monitor and evaluate team performance for quality and timeliness

  • Investigate and resolve escalated customer inquiries

  • Reinforce company standards and ensure focus on customer satisfaction

Qualifications

  • Required: Associate’s Degree

  • Preferred: Bachelor’s Degree

  • No experience required—we provide training

  • Strong desire to grow into a leadership role

Key Skills and Traits

  • Excellent verbal communication skills

  • Ability to multitask and stay calm under pressure

  • Conflict resolution and active listening

  • Strong problem-solving and time management

  • Positive, team-oriented attitude

  • Adaptability in a fast-changing environment

  • Professional and empathetic approach to customer situations

Why Join New Catalyst Inc.?

  • Immediate start

  • Career development and leadership training

  • Positive and collaborative team environment

  • Opportunity to make a real impact

  • Clear advancement path into management roles

Apply now to launch your career with a company that believes in growing leaders and making a difference—together.

Job Tags

Full time,

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