We are currently seeking a motivated Customer Service Representative to support the daily operations of our customer service and sales teams. This is an entry-level opportunity with immediate hiring for individuals eager to build a career in customer support and sales management.
At New Catalyst Inc., we foster growth by working together to develop purpose-driven leaders. As part of our team, you’ll be supported and challenged to grow professionally while helping others. You will play a key role in promoting customer loyalty by implementing best practices and supporting team performance. We offer hands-on training and a clear path to management for high performers.
Key Responsibilities
Support customer service and sales teams in reaching performance goals
Help develop and maintain procedures to improve the customer experience
Assist with training new and less experienced team members
Monitor and evaluate team performance for quality and timeliness
Investigate and resolve escalated customer inquiries
Reinforce company standards and ensure focus on customer satisfaction
Qualifications
Required: Associate’s Degree
Preferred: Bachelor’s Degree
No experience required—we provide training
Strong desire to grow into a leadership role
Key Skills and Traits
Excellent verbal communication skills
Ability to multitask and stay calm under pressure
Conflict resolution and active listening
Strong problem-solving and time management
Positive, team-oriented attitude
Adaptability in a fast-changing environment
Professional and empathetic approach to customer situations
Why Join New Catalyst Inc.?
Immediate start
Career development and leadership training
Positive and collaborative team environment
Opportunity to make a real impact
Clear advancement path into management roles
Apply now to launch your career with a company that believes in growing leaders and making a difference—together.
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