Job Description

What You'll Be Doing:

As a Customer Invoice Specialist, you will be the driving force behind our commitment to accuracy and exceptional customer service. Your efforts will ensure our customers receive a frictionless billing experience. Your attention to detail guarantees timely, error free invoices while your expertise positions you to be their go-to resource for all things billing.

Shift:

Monday - Friday, 8:00am - 4:30pm

Why Rinchem:

Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact? Look no further than joining a leading chemical logistics and transportation company—Rinchem. As a vital player in this dynamic industry, you'll experience firsthand the unparalleled opportunities it offers. You’ll be at the forefront of revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating on cutting-edge solutions that drive sustainability, optimize operations, and adhere to stringent safety standards. With each day presenting new challenges and chances for growth, a career in chemical logistics and transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world.

Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia.

Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients’ supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a large and diverse fleet of specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem’s transportation and warehousing network are linked through the company’s proprietary, web-enabled software Chem-Star® that provides customers with real-time visibility into inventory location and status.

In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology.

Why You'll Like This Job:

• Great people and a great place to work.
• Exciting and challenging work that helps build the future of technology from the foundation up.
• Flexible working environment where you can fit life around work—we call that balance.
• Opportunity to further your career and advance your skills.

Scope and Responsibilities:

• Perform customer invoicing accurately and on time each month for assigned customers
• Follows documented billing instructions
• Prepares invoicing worksheets for review and approval
• Compares current invoices to previous invoices to identify any potential errors anomalies
• Troubleshoots customer billing questions and potential discrepancies
• Refers all questions about contract pricing to supervisor
• Cross trains with other Customer Invoice Specialist to ensure coverage during vacation or other absences
• Any other duties within the billing department that create value for our customers to ensure that Rinchem remains the provider of choice

Reasonable Accommodation:

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation at any point in the application process, please contact us via email at accommodations@rinchem.com so we can connect you with someone that can assist you.

Our Commitment To You:

Our aim is to foster a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socioeconomic background.

Qualifications:

You should have the following: 

• Previous billing experience
• Great customer service skills (internal and external)
• Ability to enter data accurately
• Ability to follow written instructions
• Problem solving skills

Experience and Education:  

• High School Diploma or equivalent

Communication Skills:  

• Ability to effectively communicate complex technical concepts, both verbally and written.
• Exceptional communication and interpersonal skills
• The ability to convey complex information in a clear and concise manner to team members as well as individuals at all levels of Rinchem.

Computer Skills:  

• Proficiency in Microsoft Office Applications (Excel, Word)
• SAP
• BMS (Billing Management System)

Other Skills and Abilities:  

• Ability to escalate important issues to Supervisor

You’ll also need to be able to:

• Read, write, speak, and comprehend the English language
• See both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Identify and understand the speech of another person (with or without a personal auditory hearing device).
• Work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice

Job Tags

Full time, Contract work, Work at office, Worldwide, Flexible hours, Shift work, Monday to Friday,

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