Job Description

We’re looking for a Creative Operations Manager to lead and support our high-performing creative department within a fast-paced, high-volume marketing agency. In this role, you’ll focus on managing the people, processes, and performance that power our creative output while staying engaged in hands-on design as needed. You’ll build a culture of collaboration and accountability, drive operational improvements, and ensure the team has the tools, context, and support they need to thrive.

This is a remote team leadership role for someone who understands the creative mindset and thrives on building healthy teams and scalable systems.

Key Responsibilities:

Team Leadership & Creative Culture:

• Lead the creative team with a focus on team culture, quality control, skill development, and balanced workloads.
• Cultivate a collaborative, accountable, and growth-oriented team environment.
• Conduct regular check-ins to provide mentorship, feedback, and professional development.

Workflow & Process Management:

• Partner with the Project Manager to streamline workflows and implement scalable systems for creative production.
• Support annual planning for creative themes and collaborate with lead designers on concept development and theme review preparation.
• Assign and track creative tasks using Asana.
• Coordinate with team leads to address special requests, assess capacity, and allocate resources effectively.

Creative & Production Support:

• Contribute to creative production across print and digital platforms.
• Assist in generating creative assets, including leveraging AI tools such as Midjourney.
• Oversee global revisions to ensure consistency and timely delivery of creative assets.

Performance Management:

• Monitor and optimize team performance using key KPIs.

Proofing & Quality Control:

• Review and manage creative proofs in Ziflow.
• Prepare and submit final creative for corporate audits.
• Manage corporate and product partner approvals to ensure alignment and compliance.

Qualifications:

• 5+ years of experience in creative operations or team leadership with demonstrated career growth.
• Background in graphic or production design.
• Proven ability to manage workflows and prioritize in a fast-paced environment.
• Strong interpersonal, communication, and organizational skills.
• Passion for managing teams, fostering culture, and improving operational efficiency.

Preferred:

• Proficiency with tools such as Adobe Creative Suite, Ziflow, Asana.
• Experience with AI-based platforms is a plus (e.g., Midjourney).
• Experience managing remote teams.
• Knowledge of video and animated graphic production.
• Understanding of print production standards and workflows.

What We Offer:

• A leadership role with real impact on the creative process, culture, and output.
• Fully remote work environment.
• Competitive salary and benefits.
• Schedule flexibility within the parameters of our daily work hours.
• Paid birthday leave.
• 7 paid holidays.
• 6 paid TCL holidays.
• Christmas Shutdown- December 24 until the first business day after New Year’s Day.
• Equipment required for the position will be provided.
• Internet reimbursement of $60/month.
• Annual team retreats and virtual events.

At the end of your 90-day probationary period, you will be eligible to receive:

• $1,800 or 50% of the employee’s major medical premium annually to help offset the cost of medical insurance.
• A quarterly Health and Wellness Stipend of $600 annually.
• $2,280 annually in a Lifestyle Spending Account (prorated based on your date of hire).
• 80 hours of paid time off (prorated based on your date of hire).
• Employer-paid vision and dental insurance.
• Employer-paid life, disability, and accident insurance.

After a successful 6 months, you are eligible for:

• 401(k) max 5% match Safe Harbor Plan.

After 12 successful months, once your probationary period is complete:

• Eligible for a company discretionary bonus.

Thank you for taking the time to read through all of the requirements and responsibilities for the available Creative Operations Manager position. To show us that you pay attention to detail, please include the phrase “Creative Systems Thinker” with your cover letter when applying for this position with your resume and any additional information that lets us know how awesome you are.

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