Job Description
Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.
Understand and participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)
Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible.
Manage and support creation, maintenance, and delivery of customer/user documentation.
Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery.
Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings.
Reviewing detailed invoicing and resolving billing issues before payment is released
Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service.
Drive problem resolution for escalated service-related inquiries, and issues, and coordinate root cause analysis for Incident, Problem, and Major Incident - Management activities that impact service or service offerings.
Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc.
Logistics and Project Management - Create and Maintain Project Schedule and Deliverables related to Conference Room Technology Refreshes
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
3+ years of prior customer relations and/or vendor management experience in a leadership capacity.
Detailed oriented with strong data analytics background
Ability to manage multiple competing priorities.
Demonstrated ability to present data to leadership - Vendor Management or Technology.
Proven Capability to manage and grow relationships with multiple stakeholders at multiple levels of leadership
Ability to understand contractual language
Experience in an Agile environment.
Familiarity with Conferencing Technologies (e.g. Cisco, WebEx, Crestron, MS Teams, Projection and Displays, DSP's, XIO Cloud, TMS, etc.)
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