Job Description

Company Overview:

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities:

Acentra Health is looking for a Contract Coordinator - Medical Review Intake & Scheduling - Full-time (Remote within Tennessee) to join our growing team.

Job Summary:

• The Contract Coordinator provides essential administrative and organizational support to the Operations Director and program team. The role manages intake, physician assignment, scheduling, documentation, and submission activities to ensure review and hearing timelines are met and in line with established procedures.

Responsibilities:

• Evaluate and triage incoming medical necessity review requests based on varied timelines.
• Assign reviews to physicians based on requested service, appeal timeline, specialty alignment, availability, and workload.
• Submit completed reviews to the requesting agency.
• Enter accurate information into the appeals tracking system (e.g., diagnosis, determinations, review times, appeal issues, and additional information status).
• Monitor internal reports and proactively escalate risks to timelines.
• Schedule physician witnesses for hearings.
• Maintain a high volume of calendars and multiple email accounts.
• Coordinate across teams to resolve issues and meet deadlines.
• Perform general administrative duties including scheduling meetings, maintaining internal electronic files, and updating internal process documentation.
• Submit and track IT requests.
• Crosstrain to provide back-up coverage within team.
• Perform other related duties as assigned to support program operations.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications:

Required Qualifications/Experience:

• A minimum of a High School diploma OR GED equivalent.
• 2+ years of experience in a fast‑paced administrative or support role, background in healthcare, legal, scheduling, or operations preferred.
• Minimal travel to Nashville, Tennessee.

Preferred Qualifications/Experience:

• Associate degree.
• Proven ability to manage multiple priorities, strict deadlines, and confidential information with discretion.
• Strong organizational skills; exceptional attention to detail; accurate and efficient data entry skills.
• Exceptional customer service and professional communication skills, both written and verbal.
• Proficient in Microsoft Office; familiarity with PDF tools (e.g., Adobe) and comfort learning new systems.
• Collaborative team player who can work independently in a remote environment.
• Demonstrates initiative, accountability, and practical problem-solving in a fast-paced setting.
• Responds with urgency to resolve issues in time-sensitive situations.
• Experienced in coordinating complex schedules.
• Skilled in cross-functional collaboration and communication.

#LI-SD1

 

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at  Acentra Health  

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range: USD $20.00 - USD $25.08 /Hr.

Job Tags

Full time, Contract work, Work at office, Local area, Remote work,

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