ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Log, update, and track all support tickets through resolution providing first-level technical support.
• Escalate complex issues to senior team members when appropriate.
• Follow company processes and checklists to complete tasks consistently and accurately.
• Install and configure desktops, laptops, mobile devices, and associated peripherals.
• Create new user accounts in AD & custom apps. Setup and configure user devices.
• Troubleshoot basic printer, PC/laptop, mobile devices, network, and other hardware.
• Conduct basic network troubleshooting (Wi-Fi connectivity, patch panel checks, cabling issues)
• Guide users with step-by-step instructions, update instructions as needed.
• Possess a high level of self-motivation and quickly adapt to a changing environment.
• Install and configure in-house custom software.
• Perform updates, configuration changes, software installations.
• Maintain hardware and software inventory, controls lifecycle of hardware and software assets, and
performs asset disposals.
• Update current inventory system in relationship to the existing equipment.
• Support other day-to-day technology needs across all departments
• Provide On-call support if required outside business hours on a rotational basis.
• Assist with Access Point installs and replacement of EOL units
• Manage door access controls
KNOWLEDGE, SKILLS AND ABILITIES:
• Ability to quickly learn new concepts and software is necessary
• Candidate should be a self-motivated, independent, detail oriented, responsible team-player
• Strong communication skills, both written and oral
• Ability to multi-task and support multiple priorities
• Strong Analytical and Problem-Solving Skills
• Excellent teamwork and interpersonal skills
EXPERIENCE:
• BS in Computer Science, Information systems, or an equivalent combination of education or 3+ years’
experience supporting a business environment with IT Support
• Excellent communications and organizational skills
• Microsoft Windows troubleshooting and support for OS-related issues
• Able to work independently while maintaining patience with constant interruptions.
• Ability to install software for and troubleshoot a wide range of applications.
• JAMF Pro: Experience deploying, configuring, and managing devices using JAMF Pro a plus.
• Active Directory: User and group administration, OU& group policy management a plus
• BS in Computer Science, Information systems, or an equivalent combination of education or 3+ years’
experience supporting a business environment with IT Support
• Excellent communications and organizational skills
• Microsoft Windows troubleshooting and support for OS-related issues
• Able to work independently while maintaining patience with constant interruptions.
• Ability to install software for and troubleshoot a wide range of applications.
• JAMF Pro: Experience deploying, configuring, and managing devices using JAMF Pro a plus.
• Active Directory: User and group administration, OU& group policy management a plus
Durcon is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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