Job Description

Are you looking for a career where you can make a difference? Do you have a passion for helping others? Particularly vulnerable older adults?

Master·Care is a dynamic and growing company  dedicated to improving the lives of vulnerable older adults . We are seeking caring and dedicated Care Navigators to join our team of talented care professionals who are genuinely making a difference. Master·Care is a family-first company that supports our team in maintaining a healthy work-life balance.

Join the Master•Care team as a Care Navigator!

Master•Care, Inc. was created exclusively to bridge medical and non-medical services through the CalAIM program. Enhanced Care Management, Housing Navigation, and Assisted Living Facility Transition are just a few services we provide.

POSITION SUMMARY:  A Master•Care Care Navigator provides Care Management and Transition services to patients using a “Master•Care Plan.” We provide Person-Centered Care Navigation to help our patients achieve their goals and improve their health outcomes.

This position requires the ability to serve patients  in person  and remotely within the assigned region.

Duties and responsibilities:

• Provide person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Care Navigators are the primary point of contact for assigned patients
• Complete comprehensive in-person assessments of all assigned patients
• Develop and execute the Master Care Plan for assigned patients, managing patients’ expectations and communicating clearly.
• Respect and understand assigned patients’ goals and wishes, and empower patients to implement these goals and wishes to improve overall health and well-being.
• Develop awareness of and remain sensitive to patients’ and patients’ families’ values, beliefs, and perspectives.
• Conduct in-home and virtual patient appointments as required.
• Responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient care and transitions.
• Regularly communicate with providers and care team members involved in your patient's care to ensure goal alignment and better serve your patient.
• Foster good professional relationships with customers, providers, and community resources
• Work with executive leadership, clinical team members, care navigation team, and providers to achieve ECM goals; ensure compliance with provider and managed care plan standards for each assigned patient.
• Be aware of applicable laws and regulations and ensure compliance with all applicable laws and regulations.
• Properly handle and dispose of personal health information
• Maintain a professional, safe, and clean work environment
• Maintain a positive and respectful work environment

Skills and Specifications:

• Compassionate and professional demeanor
• Excellent leadership qualities
• Ability to work independently and as part of a team
• Excellent oral and written communication skills
• Work independently without direct supervision
• Excellent customer service skills
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Strong relationship and network builder
• Proficient with technology as necessary to operate patient management and other software required to deliver services
• Punctual, organized, and efficient

Education and Qualifications:

• Degree or other credentialing in social work, gerontology, geriatric care management, or equivalent verifiable professional work experience
• Three or more years of quality assurance, delivery, and management experience in health care, community-based senior services, senior living, senior care, or a similar environment
• Knowledge of and experience with both clinical and non-medical services for the older adult population and those with chronic health conditions
• Ability to communicate professionally and effectively with patients, families, providers, community resources, and all Company team members.
• Bilingual or multilingual is desired but not required
• The ability to perform the physical demands of this position, including:
  • Sit and/or stand for long periods
  • Navigate stairs, bend, and reach
  • Lift, push, or pull a minimum of 10 lbs.
  • Drive and maneuver in and out of an automobile frequently.

Benefits

• Starting Pay: $25-28 per hour
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed 
• Professional development opportunities

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