Job Description

Key Responsibilities:

1. Operations Management:

• Assist in overseeing the daily operations of the KFC restaurant to ensure a smooth and efficient service.
• Ensure that food is prepared according to KFC standards, ensuring consistency and quality.
• Monitor inventory levels and ensure stock is replenished as needed.
• Ensure that all health, safety, and cleanliness guidelines are followed consistently.
• Help manage opening and closing procedures, including cash handling and securing the premises.
• Maintain a clean and organized restaurant, including dining areas, kitchen, and restrooms.

2. Team Leadership & Staff Management:

• Assist in recruiting, training, and onboarding new team members.
• Provide guidance and coaching to team members, ensuring they meet performance expectations and follow operational procedures.
• Help develop staff schedules to ensure the restaurant is adequately staffed for peak hours.
• Promote teamwork and foster a positive work environment to keep staff motivated and productive.
• Address employee performance issues, and provide constructive feedback to help employees grow.

3. Customer Service & Guest Experience:

• Ensure high levels of customer satisfaction by providing quality food and excellent customer service.
• Handle customer complaints or issues in a professional manner, resolving them to the customer’s satisfaction.
• Help implement strategies to improve guest experiences and encourage repeat business.
• Monitor the service team to ensure a friendly and efficient experience for guests.

4. Financial Management:

• Assist in monitoring restaurant costs, including labor, food, and supplies.
• Help manage cash flow, ensure proper cash handling, and oversee daily transactions.
• Ensure that food costs, waste reduction, and other operational costs are kept within budget.
• Assist with daily sales tracking and inventory management to maintain profitability.

5. Compliance & Safety:

• Ensure compliance with all local, state, and federal health and safety regulations.
• Enforce KFC’s policies and procedures for food handling, employee safety, and cleanliness.
• Assist in performing safety checks and ensuring that equipment is in working order.
• Participate in audits and inspections as required by KFC and regulatory authorities.

6. Training & Development:

• Assist in training new hires and ongoing development of current team members.
• Promote a learning culture by offering support and guidance to staff as they improve their skills.
• Conduct performance evaluations and help identify opportunities for employee growth.

7. Marketing & Promotion:

• Assist in local store marketing efforts to promote KFC products and services to the community.
• Ensure that promotional materials and special offers are implemented and communicated to customers.

Skills & Qualifications:

• Education: High school diploma or equivalent (required); some college or business management coursework is a plus.
• Experience: At least 1-2 years of experience in a fast-paced food service environment, ideally with supervisory or leadership responsibilities.
• Leadership Skills: Strong leadership and management skills, with a focus on motivating teams to achieve restaurant goals.
• Customer Service: Excellent customer service skills with the ability to handle challenging situations calmly and professionally.
• Problem-Solving: Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
• Time Management: Ability to prioritize and manage multiple tasks efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and staff.
• Attention to Detail: Ability to maintain high standards for food quality, cleanliness, and safety.
• Flexibility: Ability to work various shifts, including nights, weekends, and holidays, as needed.

Physical Demands:

• Ability to stand, walk, and move throughout the restaurant for extended periods.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Additional Information:

• Competitive salary based on experience, with opportunities for advancement.
• Benefits include health insurance, paid time off, and employee discounts.
• Training programs available to help develop managerial and leadership skills.

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